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Frequently Asked Questions

I get a 'no signal input' message, what do I do?+

Check that the video cable (HDMI/VGA/DisplayPort) is securely connected. Try a different cable or port. Ensure the computer is powered on and not in sleep mode.

My computer does not turn on, what do I do?+

Verify the power cable is connected and the outlet works. Check the power supply switch on the back. Try a different outlet. If using a UPS, ensure it's charged.

What do I do when my computer crashes?+

Note error messages. Force restart by holding power for 10 seconds. If it persists, boot into Safe Mode. Contact our support team with the error details.

Battery won't charge or drains too quickly.+

Try a different charger/cable. Check for background apps. Run a battery diagnostic. Batteries over 2 years old may need replacement. Contact us for assessment.

How do I request a warranty claim?+

Submit a support ticket with product details, purchase date, and issue description. Attach photos if applicable. Our team will guide you through the warranty process.

Email: teqkknowlogies@gmail.com | Phone: (02) 8365-3239